Logistics policy
Pick-Up Location
Pick Up is Free and is available from our only Trademaster Store location at: 46-52 Ferndell Street, South Granville NSW 2142, Sydney Australia.
Shipping Conditions
(a) Outside of the Sydney Metro Region for Wood Panels, Benchtops, Splashbacks etc: Click here to view the locations of your nearest Collection Depot. (you will be required to pick up your order from these depots if you do not have a forklift on your site)
(b) For large products outside of Sydney Metro, penalty fees apply if you request a delivery to a commercial factory with no forklift on site ! You must pick up your order from your nearest Collection Depot if you don’t have a forklift at a commercial factory location. Click here to view the locations of your nearest Collection Depot.
(c) Claims for damaged products must be made upon arrival or pick up of your order.
(d) Raw and unfinished edges are expected to be rough and without a clean cut. This is normal in the supply of raw materials like Wood Panels, Benchtops, Splashbacks, Shelving etc.
(e) For Sydney Metro deliveries, we can offer direct freight to Warehouses and Homes. The customer must hand unload their own order from our delivery vehicle, if a forklift is not available on your site to unload.
(f) We do not offer refunds on any shipping fees. Please choose your logistics option carefully at the checkout.
Pick Up Conditions
(a) You must inspect your goods on pick up. Any fault claims must be made on pick up.
(b) We can offer forklift loading onto flat trays only, according to the safe load limits of your vehicle or trailer. You must be prepared to load your own goods if forklift loading is not possible.
(c) Typical loading times are to be expecting, subject to customer traffic on the day.
(d) You are liable to safely secure your own order on/in your vehicle.
(e) Online Pick-Up orders for in-stock products must be picked up within 24 hours. Your order may be cancelled and the online payment transaction fee deducted if you do not pick-up within 24 hours of ordering.
Logistics
(a) Any advice given as to the intended date or time of delivery is given subject to availability of the goods and our capacity to effect delivery. We accept no responsibility should the goods not be delivered at the time or on the date advised. We may withhold delivery until the goods are paid for.
(b) We do not need to obtain a signed receipt from anyone at the place nominated for delivery by you but if we do obtain a receipt from someone we believe to be authorised by you to sign for the goods, then such signed receipt shall be conclusive evidence that the goods were delivered and that their condition and fitness for the purpose they were supplied are satisfactory to you.
(c) In the case we allow an exchange or refund of products you agree to pay us a re-stocking fee at the rate advised by us.
(d) Delivery to Sydney metro regions may take 1 to 7 working days, subject to stock availability, and 1 to 14 working days outside of Sydney metro.
Risk
(a) Parking on our site is at our own risk. We are not responsible for: personal injury, loss or damage to vehicles, equipments or contents.