Terms & Conditions Of Sale

1. General

In these conditions, “us” means Chedglen Pty Limited ACN 002 294 108 trading as Trademaster Joinery & Building Supplies. “You” means the buyer of our goods. “Goods” means any goods invoiced on our Invoices.

2. Buyer’s Statutory Rights

These conditions of sale shall not exclude, limit or modify the rights, entitlement and remedies conferred upon you or the liabilities imposed upon us, by any condition or warranty implied by a Commonwealth, State or Territory Act or Ordinance, rendering void or prohibiting such exclusion, limitation, restriction or modification.

3. Warranties

Subject to Condition 2:

(a) We warrant that the goods supplied shall be of merchantable quality. All goods are supplied subject to this warranty only and any liability arising out of or in respect of the supply, re-supply, use or re-use whether singularly or otherwise of the goods, howsoever, arising and whether for consequential loss or otherwise, and including any liability we may otherwise have had by virtue of any representation, warranty, condition or term, whether express or implied by law is hereby excluded.

(b) Any liability incurred by us to you is limited to the replacement of the goods or (at our option) refund of the price paid by you and in particular does not extend to consequential loss and is conditional upon you making a written claim to us within the exact time of delivery or pick-up, setting out the full particulars of such claim and returning to us the goods to enable a proper examination.

4. Advise

No one has our authority to give any oral advice, recommendation, information, indicated quantities or volumes, so as to bind us in relation to the goods sold or manufactured by us. If you seek any advice, recommendation, information, assistance or service provided by us and intend to rely on it such fact is to be made known to us and confirmed in writing signed on our behalf at the time the goods are ordered.

5. Delivery and Pick Up

(a) Any advice given as to the intended date or time of delivery is given subject to availability of the goods and our capacity to effect delivery. We accept no responsibility should the goods not be delivered at the time or on the date advised. We may withhold delivery until the goods are paid for.

(b) We do not need to obtain a signed receipt from anyone at the place nominated for delivery by you but if we do obtain a receipt from someone we believe to be authorised by you to sign for the goods, then such signed receipt shall be conclusive evidence that the goods were delivered and that their condition and fitness for the purpose they were supplied are satisfactory to you.

(c) In the case we allow an exchange or refund you agree to pay us a re-stocking fee at the rate advised by us.

(d) Delivery to Sydney metro regions may take 1 to 7 working days, subject to stock availability, and 1 to 14 working days outside of Sydney metro.

5.1 Shipping Conditions

(a) Orders will only be shipped after full payment has cleared into our account.

(b) Outside of Sydney Metro, penalty fees apply if you request door to door delivery with no forklift on site ! You must pick up your order from your nearest Collection Depot if you don’t have a forklift on site. Click here to view the locations of your nearest Collection Depot. 

(c) Claims for damaged products must be made upon arrival or pick up of your order.

(d) Raw and unfinished edges are expected to be rough and without a clean cut. This is normal in the supply of raw materials like Wood Panels, Benchtops, Splashbacks, Shelving etc.

(e) For Sydney Metro deliveries, we can offer direct freight to Warehouses and Homes. The customer must hand unload their own order from our delivery vehicle, if a forklift is not available to unload.

5.2 Pick Up Conditions

(a) You must inspect your goods on pick up. Any fault claims must be made on pick up.

(b) We can offer forklift loading onto flat trays only, according to the safe load limits of your vehicle or trailer. You must be prepared to load your own goods if forklift loading is not possible.

(c) Typical loading times are to be expected, subject to customer traffic on the day.

(d) You are liable to safely secure your own order on/in your vehicle.

(e) All pick-up orders must be picked up within 7 days of the order date. Failure to pick-up within that time will incur a storage fee of $11 a day, until the day you pick-up your order. If the stock is no longer available, a similar product will be offered as an alternative, or we may offer you a refund less 20% of the overall order total amount, taken as an admin fee.

(f) Parking on our site is at our own risk. We are not responsible for: personal injury, loss or damage to vehicles, equipments or contents.

6. Risk

The risk of the goods shall pass to you upon delivery.

7. Property

(a) Property in and legal ownership of the goods shall remain with us and you shall hold the goods.

(i) As fiduciary owner; and

(ii) In such fashion that they can be recognised as belonging to us until such time as we receive payment for the Goods.

(b) If you:

(i) Mix the goods with another item or items, or

(ii) Use the goods in the manufacture of another item or items, so that the goods become a constituent part of another item or items, then the ownership in the new item or items shall vest in us until full payment is made to us for the goods.

(iii) Sell the goods, you agree to do so as our agent in the ordinary course of your business. The proceeds of sale are held on our behalf until payment is made to us in frill for the goods.

(iv) Do not pay for the goods or if we believe you may not pay for the goods we may retake possession of the goods or the item or items of which the goods form part.

(c) You authorise us to enter or re-enter the site nominated for delivery Of the goods should it become necessary for us to retake possession of them.

(d) You indemnify us against any claim for damage arising from the entry of our vehicles onto the property nominated for delivery of the goods.

8. Refunds & Exchanges

We do not offer refunds, exchanges or credits under the following circumstances:

(a) If you simply change your mind, decide you have no use for the goods or do not like them,

(b) If you are buying pre-inspected goods with no obvious faults, or known damaged goods,

(c) If you damage the goods by using them in a way they were not meant to be used,

(d) If you cut or manufacture the goods before a claim is made.

(e) In the case we do allow a refund or partial refund, the full “online transaction fee” plus an admin fee starting at $33 plus will be deducted from the refund amount. A re-stocking fee starting at 10% of the total order amount will also be deducted.

(f) We do not offer refunds on any shipping fees. Please choose your logistics option carefully at the checkout.

(g) If your order is flagged as potentially fraudulent in our online store system, we reserve the right to cancel the order and issue a full refund.

9. Applicable Law

This agreement which includes these conditions is made in the State, of New South Wales and any dispute shall be determined in the courts of that State.

10. Severance

In the event that the whole or any part or parts of any of these conditions is held to be void or unenforceable in whole or in part such condition or part thereof shall to that extent be severed from these conditions but the validity and enforceability of the remainder of these conditions shall not be affected.

11. Product Details & Description

(a) Our products are listed in nominal sizes as per industry standards. If you require actual sizes of a particular product, please enquire with us online before making a purchase.

(b) Tolerances in the thickness of wood panels, plywoods and all panels are to be expected. Tolerances can range from +-1 to 2mm in the thickness of the panels. If you require an exact thickness of a product, please enquire with us online before making a purchase.

(c) We strongly recommend you inspect the true physical colour samples in our showroom prior to purchasing goods. Images posted online and on our brochures cannot be taken as a representation of our colours or patterns and are to be used as a guide only. We accept no liability for any dissatisfaction you may have with a colour or pattern.

12. Payments

(a) We do not accept payments by “card over the phone”, cheques or AMEX

(b) We accept payment in card, cash or direct bank transfer. (1.1% surcharge is applicable on credit card). If paying by bank transfer, the payment must fully clear into our account before the goods are released.

(c) All payments must fully clear into our account before an order can be picked up or shipped

(d) For online trade account holders, if you do not log into your online trade account and make an order, we reserve the right to charge you a $22 admin fee.

13. Personal Identification

(a) If requested, you must supply us with your personal identification so that we may properly identify you for your order. Your id may be taken online via email or over the counter at our store. This is to avoid cases of fraud and theft.